Iowa Telecom Internet Services FAQ
Alert! Important FAQ
I received an e-mail from Iowa Telecom asking for my password, is this real?
No. Iowa Telecom will never ask you for your password via e-mail. If you receive an e-mail asking you for this information, please forward it to abuse@iowatelecom.net for investigation.
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What are the system requirements for DSL?
Operating System:
Microsoft Windows 2000 or higher, Macintosh OS X or higher:
DSL will work with Windows 95 / Windows 98 or Windows ME however Microsoft no longer supports these Operating Systems. Macintosh OS X, (pronounced OS Ten) is the only operating system supported by Apple. Older versions of the Macintosh software will work however they contain old versions of Microsoft Internet Explorer & Microsoft Outlook Express that are no longer supported by the manufacturer.PC Processors:
Pentium II 233 MHz or higher AMD Duron or higher
One available Ethernet or USB port is required:
Ethernet connection with 64MB RAM or higher is recommended. USB connection requires a minimum of 128MB RAM. USB Drivers are included but will only work with Windows 98 SE or newer Windows Operating Systems. Macintosh computers must use an Ethernet connection. USB Drivers will not work.20 MB of free hard-drive space:
Computers with less free space could have issues with e-mail, picture movement, loading of updates, and other software programs.
All Windows updates should be completed.
Anti-virus and Spy-ware protection on PC machines are highly recommended.
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How do I determine my Windows Operating System?
- Right click on the My Computer icon, typically located in the upper left-hand corner of the screen. This may also be located on the Start menu.
- On the menu that appears, left click on Properties.
- Under the General tab of the new window that appears, your Operating System will be the first entry under the System listing. You will also find other important information such as processor Speed and amount of RAM.
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How do I determine my Mac Operating System?
- Click on the Apple menu in the upper left hand corner of the screen.
- Click on About This Computer or (About this Mac).
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How do I determine if my computer has an Ethernet port?
- Right click on the My Computer icon, typically located in the upper left-hand corner of the screen. This may also be located on the Start menu.
- On the menu that appears, left click on Properties.
- If your computer is Windows XP, click on the Hardware tab, then click the Device Manager button. If your computer is Windows 98 or ME, click on the Device Manager tab.
- In your Device Manager, look for Network Adapters, which will show you all networking devices installed in your system. If you see a device with the label Ether or 10/100, you have an Ethernet port on your computer.
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How do I determine how much RAM my computer has?
- Right click on the My Computer icon, typically located in the upper left-hand corner of the screen. This may also be located on the Start menu.
- On the menu that appears, left click on Properties.
- The amount of RAM your computer has will be the last thing listed under the General tab.
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How do I determine how much free hard-drive space I have?
- Double click on the My Computer icon, typically located in the upper left-hand corner of the screen. This may also be located on the Start menu.
- Right click on the drive labeled C:
- On the menu that appears, left click on Properties.
- Under the General tab of the new window that appears you will find the amount of free space on your hard-drive.
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For FREE 24-hour Internet technical support:
- Call Toll Free 1-888-214-3839
- Contact Tech Support via email.
Note: You must be an Iowa Telecom Internet customer to use Iowa Telecom Technical Support.