Iowa Telecom Internet Services FAQ

Alert! Important FAQ

I received an e-mail from Iowa Telecom asking for my password, is this real?

No. Iowa Telecom will never ask you for your password via e-mail. If you receive an e-mail asking you for this information, please forward it to abuse@iowatelecom.net for investigation.

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ANSWERS
  1. What is DNS?

    DNS is what translates website addresses, such as http://www.iowatelecom.net, into the numbered address that the Internet uses. It also translates those numbers back into addresses as well. When you put www.iowatelecom.net into a browser and hit GO, your browser looks to a DNS server for the numbered address associated with www.iowatelecom.net. When it gets that address, it will direct your browser to our website using the numbered address.

    When you connect to Iowa Telecom Internet Services your computer is told by our service where to look for a DNS server. You should always leave the DNS area of your connection and browser empty so you can receive this information from our servers for your current connection. If you feel that you need the static information for a DNS service, contact our Technical Support team.


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  2. Which Web Browser should I use?

    Choosing a web browser is very much a matter of opinion and personal preference. Some people prefer to stay with the default browser that came with their system. Often times this is Microsoft's Internet Explorer or Macintosh's Safari. Others choose to try other browsers that offer unique features. Iowa Telecom Internet Service can be used with almost any browser software.

    Almost all browsers will use Iowa Telecom Internet Service with the default install settings they contain, provided your connection to our service is working. If you are having issues connecting to the World Wide Web using a specific browser, but other browsers are working fine, try setting that browser back to default settings and see if that helps. If you still have issues, contact the manufacturer of the browser or attempt to reinstall that particular browser.


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