Iowa Telecom Internet Services FAQ

Alert! Important FAQ

I received an e-mail from Iowa Telecom asking for my password, is this real?

No. Iowa Telecom will never ask you for your password via e-mail. If you receive an e-mail asking you for this information, please forward it to abuse@iowatelecom.net for investigation.

Dial-up Access
ANSWERS
  1. I have a 56K modem, why can't I connect at 56K?

    In reality, analog throughput is limited to a maximum of 53.333kbps per FCC regulations. Although 53.333kbps is the maximum speed, some operating systems may incorrectly report a higher speed.

    The connection speed is very dependent on the phone line quality, the hardware/software, and environmental conditions. It can fluctuate.

    To make sure you connect at the maximum speed, you can verify that you have the latest update of your software programs and modem drivers (check your hardware and software vendors' web sites) and unplug any other equipment using the same phone line as your modem.

    You should try different dial-up access numbers in your area (using a different path through the phone network might deliver a better connection). You should try again and see if you get a better speed at a different time (this may fluctuate during the day and over time).


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  2. What is a Kilobit?

    In data communications, a kilobit is a thousand bits. It's commonly used for measuring the amount of data that is transferred in a second between two telecommunication points. Kilobits per second is usually shortened to Kbps


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  3. What is dial-up networking?

    Dial-up Networking is only available for Window 98 users and above. Simply put, a dial-up networking connection allows an Internet user to connect to the Internet without the floppy start up disks or software from an ISP. All you need is an access number and a service you can connect to the Internet instantly.

    You can start Dial-Up Networking by clicking Start, pointing to Programs, pointing to Accessories, pointing to Communications, and then clicking Dial-Up Networking.


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  4. What phone numbers can I use to connect to the Iowa Telecom Internet service?

    For a list, please visit http://numbers.iowatelecom.net


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  5. Why is it important to connect to the Internet with a local access number?

    You want to use local access numbers to avoid paying long distance charges. If an access number is in your local calling area, a modem will connect at a local call rate, just as if you were dialing the number via a phone.


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